Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information — name, email address, phone number and password you provide when you register.
• Billing information — details required to process payments. Card and banking details are handled directly by our PCI-DSS compliant payment gateway; we do not store full card numbers on our servers.
• Business data — website content, documents and FAQs you provide to train your chatbot.
• Visitor data — messages, phone numbers, IP address and approximate location of visitors who interact with chatbots you deploy. This data is processed on your behalf as part of the service.
• Usage & device data — log data, browser type, pages visited and cookies used to operate and improve the service.

2. How We Use Your Information

• To provide, operate, maintain and improve our services.
• To process transactions and send related information, including invoices and receipts.
• To train and run your AI chatbot on your own business content.
• To respond to your enquiries and provide customer support.
• To send service, technical and administrative notices.
• To detect, prevent and address fraud, abuse and security issues.
• To comply with legal obligations.

3. Sharing & Disclosure

We do not sell your personal data. We share information only with:

• Service providers & sub-processors — including cloud hosting, email delivery and AI providers (such as Google Gemini) strictly to deliver the service.
• Payment processors — to complete transactions securely.
• Legal authorities — where required by law, regulation or valid legal process.

4. Data Retention

We retain personal data for as long as your account is active or as needed to provide the service, comply with our legal obligations, resolve disputes and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.

5. Data Security

We use industry-standard technical and organisational measures — including HTTPS/SSL encryption in transit, access controls and secured infrastructure — to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the service is used. You can control cookies through your browser settings; disabling them may affect functionality.

7. Your Rights

Subject to applicable law, you may request to access, correct, update or delete your personal data, or object to certain processing. To exercise these rights, contact us using the details below.

8. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.

10. Grievance Officer & Contact

In accordance with applicable Indian law, the contact details of our Grievance Officer are:

• Grievance Officer: [GRIEVANCE OFFICER FULL NAME]
• Entity: [REGISTERED BUSINESS / COMPANY NAME]
• Email: hello@aichatborg.com
• Phone: +91 [PHONE NUMBER]
• Address: [FULL REGISTERED BUSINESS ADDRESS, City, State, PIN Code, India]